Ms. Wang: airport pickup and same-day escort (anonymised)

This is a process note, not a medical result. Ms. Wang flew in with her father for the first time. He walks slowly. Names and the flight number are removed.

What was hardest

She was afraid of two things at once: nobody at arrivals, and not knowing which hospital window came first. He could not stand long in the hall. Route tips online did not agree.

Before they flew

Leyitong wrote the flight, headcount, meeting point and the escort hours on a confirmation sheet. Work started only after she agreed. Pickup was a separate line. Registration and test fees, if any, would be paid at the hospital, not to Leyitong. She kept the ID cards, old records and the medicine list herself.

On the day

At arrivals, the driver met them at the point written on the sheet. At the hospital they registered and opened a file, then followed the queue to the clinic. The escort walked the floors with them. Her father sat down twice. What the doctor ordered stayed with the hospital. The escort only kept the window order and the next stop.

How it closed

Before they left, they checked the sheet: pickup done, file opened, clinic reached. Anything not on the sheet could be refused. Reports and receipts stayed with the family. A later visit would be a new sheet.