案例库

这是办事过程，不是体检结论。刘女士陪母亲做一天体检。项目单很长，楼层不在一处。人名已去掉。 当时最难的 单子上的项目她认得名字，不认得先后。母亲走得慢，她怕先做错一项，后面的号过点，这一天就接不上。 出发前排的顺序 乐医通没有改医院的体检套餐，只按医院给的项目单和当天开放时间，在确认单里排了一个行走顺序：先做需要空腹的，再做可以吃饭之后的，中间留出坐下的空档。接机、建档时间也写在同一张单上。哪些项目当天做、哪些要另约，以医院预约单为准。 当天 落地后先建档，再按确认单的顺序带检。每做完一项，陪诊在单子上勾掉，并告诉她下一项在哪一层。有一个检查临时调换了房间，以现场指引为准，确认单上的房间号随之改口，没有坚持旧的。抽血、影像和内镜是否加做，由医院工作人员和医生决定。陪诊不建议加项，也不解释指标高低。 取报告 能当天取的纸质结果，取到后交给刘女士，份数当面点过。不能当天出的，交接清单写了预计领…

This is a process note, not a check-up conclusion. Ms. Liu came with her mother for a one-day check-up. The item list was long and the floors were spread out. Names are removed. What was hardest She recognised the item names and not the order. Her mother walks slowly. She feared doing one item too late and losing the rest of the day. The order before they travelled Leyitong did not change the hosp…

这是办事过程，不是看病结果。陈先生想替母亲了解乐城的特许药械，人还在外地。他没买机票。人名已去掉。 当时最难的 网上有的说能用，有的说根本轮不到。家里病历散在几个医院，他不知道哪几份算数。他怕飞过去才发现对不上项目，也怕一直问、一直拖，错过家里能安排的那几天。 出发前，其实还没出发 乐医通先按他要问的方向列了一张材料清单：身份证件、近期门诊或出院记录、检查片子、正在用的药。缺的标出来，他补了两份外院小结。资料齐到能问的程度之后，才协助约线上视频问诊。约档期时医院那边改过一次时间，乐医通直接告诉他改期，没有说成「已经约死了」。 问诊那天 视频由医院的医生看资料、提问。乐医通负责把会议时间、进入方式和要打开的材料提前写给他，问诊时不代替医生说话。医生讲了目前公开项目和他母亲资料之间还缺什么、要不要再补检查。这些话以医院当次告知为准。乐医通不做「适不适合」的结论，也不比较哪家医院更好。 听完之后…

This is a process note, not a medical result. Mr. Chen wanted to understand specialty access for his mother. They were still at home. No tickets were bought. Names are removed. What was hardest Online posts disagreed. Records sat in more than one hospital. He feared flying in and finding the program did not match, and he also feared waiting so long that the family lost the only free week. Before a…

这是办事过程，不是看病结果。王女士第一次带父亲从外地飞来海南。父亲腿脚不好，她自己也没来过乐城。人名和航班细节已去掉。 当时最难的 她怕两件事叠在一起：落地没人接，以及到了医院不知道先去哪个窗口。父亲不能在到达厅站太久，她也不敢把行李和人分开。网上的路线各说各的，她分不清哪条是当天能走通的。 出发前 乐医通把航班号、人数、接机点和当天陪诊时段写进确认单，她点头之后才排班。确认单里同时写清：接机是单独一项，挂号费、检查费如果产生，在医院窗口付，不进乐医通的账。她提前把身份证、既往病历和正在吃的药清单收在一个袋子里，原件自己拿着。 当天怎么走 飞机落地后，接的人按确认单上的接机点举牌，没有让她在到达厅里找人。到医院后先挂号、建档，再按现场叫号去诊室。楼层和窗口由陪诊带着走，父亲中间坐下歇过两次，没有赶着跑完。医生看什么、开什么检查，以接诊医院当时的安排为准。陪诊不插话做判断，只帮着记窗口顺序和…

This is a process note, not a medical result. Ms. Wang flew in with her father for the first time. He walks slowly. Names and the flight number are removed. What was hardest She was afraid of two things at once: nobody at arrivals, and not knowing which hospital window came first. He could not stand long in the hall. Route tips online did not agree. Before they flew Leyitong wrote the flight, head…

这是办事过程，不是看病结果。周女士要带母亲去乐城，检查单几乎都在微信聊天记录里。人名已去掉。 当时最难的 报告有的是照片，有的是转发的文件，时间对不上。她不确定科室要纸质还是电子版，更怕到了窗口才说少一张关键片子，当天的号就空过去。 清单怎么列 乐医通没有先承诺「这些就够了」。按她要去的方向，先列出这类科室通常会看的几类材料：身份证件、门诊或出院记录、近期影像、化验和用药清单。她把微信里的文件按这个单子归类。对得上的收进一个文件夹，对不上或看不清日期的单独标成缺项。 补齐 缺的主要是一份三个月前的影像光盘，还在老家医院。她让家里人去拷了一份，拍照发来核对文件名和日期，原件随后自己带着上飞机。乐医通只看材料全不全、日期能不能对上，不解释指标，也不说这些结果代表什么病情。 到院那天 确认单写了「资料已预审，携带原件」。陪诊按清单在建档窗口把材料一次交齐，没有中途再跑回去拿。医院若临时多要一份，…

This is a process note, not a medical result. Ms. Zhou was packing her mother's file. Most of it lived in WeChat. Names are removed. What was hardest Some pages were photos, some were forwarded files, and the dates did not line up. She did not know whether the clinic wanted paper or files, and she feared being turned away for one missing scan. The checklist Leyitong did not say the pile was alread…

这是办事过程，不是看病结果。赵先生陪妻子办出院。住院这几天他已经在院里，出院当天窗口比看病那天还碎。人名已去掉。 当时最难的 结算、取药、复印病历、拷影像，不在同一个窗口，顺序也不是他以为的那样。他怕漏拿片子，也怕护士口头说的复查日子，回去之后对不上。 当天的顺序 确认单前一天写了出院陪办的时段，没有写「包办全部医疗手续」。陪诊按病区当时的出院流程走：先跟护士站核对可以办哪几步，再去结算窗口。医院的住院费用在医院窗口付清。乐医通不代收、不加价。取药窗口和病历复印分开排，陪诊帮着占顺序、对收据，药袋由赵先生自己核对药名。 报告和影像 能当天取的纸质报告和拷贝，取到后当面清点份数。有一份检查要隔日才出，确认单的交接清单上写了「未出，回当地后再取或由医院通道补」，没有说成已经拿到。复诊时间按医生写在出院记录上的那一栏抄进交接清单，交给他。乐医通不改医嘱，也不另写一套用药方案。 离开之前 他手里有…

This is a process note, not a medical result. Mr. Zhao was with his wife on discharge day. The windows were more scattered than on the clinic day. Names are removed. What was hardest Settlement, medicine, copied notes and imaging were not at one counter, and not in the order he expected. He feared leaving a disc behind, and forgetting a follow-up date that had only been said aloud. The order that …

这是办事过程，不是诊疗意见。黄先生的亲戚更习惯英文，这次来乐城看病。黄先生自己中文没有问题，但他怕现场翻译岔了，回去说不清。人名已去掉。 当时最难的 诊室时间短。医生讲检查目的和注意事项时语速快，亲戚会听漏后半句，黄先生又不确定自己复述得准不准。他不想让亲戚点头答应一个没听全的安排。 确认单里写了什么 双语陪诊写成单独时段：问诊在场，加上问诊后把医嘱用中文和英文各记一版。语种是英语。如果临时改成别的语言，单子上写了「需提前说，当天不保证能换人」。翻译不包含替医生决定做不做某项检查。 诊室里 随行把医生的话译给亲戚，再把亲戚的问题译回去。黄先生坐在旁边，可以打断说「这句再讲一次」。关键的一句，比如下次来要带什么、哪项检查要空腹，当场用两边的文字记在同一页上，念给他俩听。医生的原话以医院为准。随行不添「我建议你做」这种句子，也不把听来的话写成诊断。 离开诊室之后 这一页记录交给黄先生保管，不留…

This is a process note, not clinical advice. Mr. Huang's relative is more at ease in English. Mr. Huang speaks Chinese. He still feared mistranslating the visit afterwards. Names are removed. What was hardest The clinic slot was short. Instructions came quickly. The relative missed the second half of sentences, and Mr. Huang was not sure his own retelling would be accurate. He did not want a nod t…

这是办事过程，不是康复计划。吴女士的父亲在乐城办完出院，人已经回到外地。后面几周她一个人盯复查。人名已去掉。 当时最难的 出院材料有一沓，真正要记住的日子埋在其中一页。回到家之后，白天忙，夜里一想就不确定下一次该带什么、该问谁。她不想每次都把全家人再拉进同一个群里翻记录。 交接清单上有什么 离开医院前，乐医通按出院记录里已经写明的复查时间，整理了一页交接清单：哪一天附近要联系、要带上一次的哪几份报告、对接人是谁。清单不新增加查项目。医生没写的日期，不帮她编一个。用药仍以出院医嘱为准，清单里只写「按医嘱服药，有问题先打医院或咨询电话」，不写剂量调整。 回家之后 到点前，对接人按清单提醒一次，问她报告在不在手边、机票或当地医院的号要不要另排。她有一晚打电话来，说父亲不舒服。对接人没有在电话里判断严不严重，而是让她按当地急诊或原接诊医院的紧急途径处理，同时把乐医通白天能续上的事记下来：要不要再约…

This is a process note, not a recovery plan. Ms. Wu's father had been discharged in Lecheng and was home in another city. She was the one watching the next few weeks. Names are removed. What was hardest The discharge pack was thick. The date that mattered was on one page inside it. At home, days were busy, and at night she was no longer sure what to bring or whom to call. She did not want the whol…